Question 1

How do you run a project?

Accepted Answer

Discovery, requirement definition, phased build with regular demos, user testing, deployment, then support. You see working software early and sign off each phase before the next begins.

Question 2

How long does a typical system take?

Accepted Answer

A focused first phase usually lands in six to twelve weeks. Larger ERP or multi-department systems roll out module by module so the business gets value before the whole programme is finished.

Question 3

How do you measure whether it worked?

Accepted Answer

Against the measures agreed in the requirement: time saved on a process, errors removed, reporting that used to take days appearing on demand, or manual re-typing between systems eliminated.

Question 4

Can I see a system like this running before we commit?

Accepted Answer

Yes, in most cases. Client data is never shared, but we can walk you through a comparable build — the screens, the data model and the reporting — so you know what you are buying before the first phase starts.

Question 5

Will you work with the software we already own?

Accepted Answer

That is most of our work. We audit what you run today — accounting, ERP, CRM, legacy databases, spreadsheets — and design the new system to connect to it through REST APIs, scheduled syncs or a middleware layer rather than forcing a rip-and-replace.

Question 6

What happens to our data when a system is replaced?

Accepted Answer

Migration is scoped in the requirement, not left to go-live week. We map every field from the old source, load it in a test copy, reconcile the counts and let your team verify before anything is switched over.

Question 7

Do you build for mobile and remote users?

Accepted Answer

Yes. Field capture, tablet use at a workbench and browser access through WebDirect are all part of the design conversation, along with what happens when the connection drops.

Question 8

Who owns the system once it is built?

Accepted Answer

You do. The file, the data and the documentation belong to the client, and everything is handed over with administrator notes so you are not dependent on us to keep the lights on — though most clients keep us on for support.

Question 9

Are these real client systems?

Accepted Answer

Yes. Each describes a real process, platform and outcome. Client names, live records and commercially sensitive detail are removed, and nothing is published without the client's agreement.

Laboratory workflow tracker

The starting point

What we built

What it delivers

The outcome

Questions about projects like this

Bring us the process that looks like this one.